Last updated: 28 April 2026 · Effective: 28 April 2026
These Terms & Conditions ("Terms") govern your access to and use of the website, mobile applications, and eSIM connectivity services ("Services") provided by PALOP Roam Connect, Lda. ("PALOP Connect", "we", "us", or "our").
By creating an account, purchasing a plan, or activating an eSIM through our platform, you confirm that you have read, understood, and agree to these Terms. These Terms form a legally binding contract between you and PALOP Connect.
We may also publish additional guidelines, policies, or terms that apply to specific features or promotions. Those documents are incorporated into these Terms by reference.
PALOP Roam Connect, Lda. is a company incorporated in Portugal under Portuguese law. Our registered address and contact details are:
We act as a reseller and facilitator of eSIM data plans issued by third-party mobile network operators (MNOs) and eSIM providers, operating in compliance with the regulations of the Authority for Electronic Communications (ANACOM) in Portugal and applicable EU law.
PALOP Connect provides:
Our Services are delivered electronically. Activation is completed by the customer via a QR code sent to the registered email address. No physical SIM card is shipped.
To use our Services you must be at least 18 years of age (or the age of majority in your country of residence, if higher). By registering, you confirm that you meet this requirement.
When you create an account, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account.
Please notify us immediately at support@palopconnect.com if you suspect unauthorised access to your account. We are not liable for losses arising from unauthorised use of your credentials.
Each individual may hold one account. We reserve the right to terminate duplicate or fraudulent accounts.
We offer a range of eSIM plans, which may include:
| Plan Type | Description |
|---|---|
| Data Plans | Fixed data allowance valid for a set number of days. |
| Voice & Data Plans | Combined data and call/SMS allowance. |
| Combo Plans | Multi-country coverage bundles. |
| Top-ups | Additional data added to an active plan. |
Plan details, coverage, validity periods, and prices are displayed on our website at the time of purchase. Prices are shown in Euros (EUR) and include applicable VAT at the Portuguese standard rate unless stated otherwise.
Payment is due at the time of purchase. We accept major payment methods as displayed at checkout. All transactions are processed securely through our certified payment partners. We do not store your full card details on our servers.
Plans are valid from the moment of first use or activation (whichever occurs first) and expire at the end of the stated validity period. Unused data or minutes at expiry are forfeited and will not be rolled over or refunded unless required by applicable law.
We reserve the right to change plan prices at any time. Changes will not affect orders already placed and paid for. We will communicate significant pricing changes via our website or registered email address.
As a consumer in the European Union, you have the right to withdraw from a purchase within 14 days of the transaction date, in accordance with Directive 2011/83/EU and Portuguese Decree-Law No. 24/2014.
Refunds may be considered in the following circumstances:
We do not offer refunds for:
To request a refund, contact us at support@palopconnect.com within the applicable timeframe, stating your order number and the reason for your request. We will respond within 5 business days.
If we cannot resolve your complaint directly, you may refer your complaint to an authorised Alternative Dispute Resolution (ADR) entity in Portugal, in accordance with Law No. 144/2015. You may also use the EU Online Dispute Resolution platform at ec.europa.eu/odr.
Our Services are provided for personal, lawful use only. You agree not to use our Services to:
We reserve the right to suspend or terminate accounts that breach these requirements without prior notice and without liability for any resulting losses.
We aim to provide a reliable, high-quality service. However, you acknowledge that:
We do not guarantee uninterrupted or error-free service and disclaim liability for disruptions caused by third-party network operators or events beyond our reasonable control.
All content on the PALOP Connect platform — including the brand name, logo, website design, text, graphics, and software — is the exclusive property of PALOP Roam Connect, Lda. or its licensors and is protected under Portuguese and EU intellectual property law.
You may not copy, modify, reproduce, distribute, or create derivative works from any part of our content without prior written permission. Authorised use is limited to personal, non-commercial browsing of our website and use of our Services as intended.
To the maximum extent permitted by Portuguese and EU law, PALOP Connect's total liability to you for any claim arising under these Terms shall not exceed the amount paid by you for the specific plan or service giving rise to the claim in the 12 months preceding the claim.
We are not liable for any indirect, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, except where such exclusion is prohibited by mandatory consumer protection law.
Nothing in these Terms limits or excludes rights you have as a consumer under EU or Portuguese mandatory law (including the Consumer Rights Directive 2011/83/EU and the Portuguese Consumer Defence Law, Law No. 24/96). In case of conflict, mandatory law prevails.
We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify registered users by email at least 30 days before the changes take effect.
Your continued use of our Services after changes become effective constitutes your acceptance of the updated Terms. If you disagree with the changes, you may close your account and stop using our Services before the effective date.
These Terms are governed by the laws of Portugal and, where applicable, European Union law. The courts of Portugal shall have exclusive jurisdiction over disputes arising from or related to these Terms and our Services, subject to your rights as a consumer to bring proceedings in the courts of your country of residence within the EU.
We encourage you to contact us first to resolve any dispute informally. If we cannot reach an agreement, you may also use the ADR mechanisms described in Section 6.4 above.
For any questions, complaints, or requests related to these Terms, please reach us at:
We will respond to all inquiries within 5 business days.